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Reservation Policy

Acceptance of our Reservation Terms and Conditions will be necessary before we can finalize a reservation.

Our Swan Hotel policies include, but are not limited to, the following:

  • All cancellations must be received at least 72 hours prior to your date of arrival or you will be responsible for the room charges. If your reservation is related to a wedding, group booking, special festival or event, you must cancel 30 DAYS in advance.
  • All rooms and all common areas are designated non-smoking. Please adhere to the hotel smoking regulations. A surcharge of $200 will be added to the bill to cover commercial cleaning of rooms in which guests choose to smoke.
  • A few of the suites/studios are pet friendly. All pets must be registered with the front desk and a pet agreement signed at the time of check–in. Please review the pet policies.
  • Check-in time is 3:00 PM or later. Check-out time is 11:00 AM. Late check out service is available at an additional charge.
  • Guest rooms are to be used by registered guests only. All additional persons must be registered at the front desk and a $15.00 charge may apply to additional person(s) 12 years or older.
  • You will be held responsible for any excessive damage and/or cleaning caused by you and/or your guest